Frequently Asked Questions
Answers to the questions our customers ask most. If you need anything else, just reach out.
How do I place an order?
Browse the menu, add items to your cart, and check out securely.
Do you deliver nationwide?
Yes. We deliver to addresses across the UK. Your meals are carefully packaged to arrive fresh and safe.
How long does delivery take?
Orders are typically delivered within 24 to 48 hours on working days. During peak periods delivery may take a little longer, but we will always keep you updated.
Can I choose a specific delivery date?
At checkout you may be able to select a preferred delivery date depending on availability.
How do you ensure meals remain fresh during transit?
We use insulated packaging and ice packs (or dry ice) to keep meals at the right temperature.
Can I change my order after placing it?
Contact us as soon as possible. If the order has not been processed yet, we will try to help.
Can I order in bulk for an event?
Yes, we can accommodate bulk orders. Please contact us in advance so we can plan ahead.
What payment methods do you accept?
We accept all major debit and credit cards along with secure online payment gateways.
When will my card be charged?
Your card is charged immediately when you complete your order.
Is it safe to pay on your website?
Absolutely. We use SSL encryption and secure gateways to protect your data.
Can I use discount codes or vouchers?
Yes. Apply valid codes at checkout to redeem your discount.
What if my order is damaged or incorrect?
Contact us within 24 hours with photos and we will fix the issue.
Do you offer refunds?
Yes. Refunds are considered case by case for damaged, missing, or incorrect items.
Can I return food items?
Because meals are perishable, we generally cannot accept returns once they have been delivered.
Still have a question?
Contact us