Frequent Asked Questions
We’ve put together answers to some of the most common questions our customers ask.
Shipping Information
Do you deliver nationwide?
Yes! We deliver to addresses across the UK. Your meals are carefully packaged to arrive fresh and safe.
How long does delivery take?
Orders are typically delivered within 24–48 hours (working days). During peak periods, delivery may take a little longer, but we’ll always keep you updated.
How do you ensure meals remain fresh during transit?
We use insulated packaging and ice packs (or dry ice) to keep meals at the right temperature.
Can I choose a specific delivery date?
At checkout, you may be able to select a preferred delivery date depending on availability.
Payment
What payment methods do you accept?
We accept all major debit/credit cards and secure online payment gateways.
Is it safe to pay on your website?
Absolutely. We use SSL encryption and secure gateways to protect your data.
When will my card be charged?
Your card will be charged immediately upon completing your order.
Can I use discount codes or vouchers?
Yes! Apply valid codes at checkout to redeem discounts.
Orders & Returns
How do I place an order?
Browse, add items to your cart, and check out securely.
Can I change my order after placing it?
Contact us immediately — if the order hasn’t been processed, we’ll try to help.
Can I order in bulk for an event?
Yes, we can accommodate bulk orders. Please contact us in advance.
Can I return food items?
Because meals are perishable, we generally cannot accept returns.
What if my order is damaged or incorrect?
Contact us within 24 hours with photos, and we’ll fix the issue.
Do you offer refunds?
Yes, refunds are considered case by case for damaged, missing, or incorrect items.