Who we are

At Snatch Five, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, or interact with our services.

By using our website or making a purchase, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, email address, phone number, billing/delivery address.
  • Order information: products purchased, order history, payment details.
  • Technical information: IP address, browser type, device type, and cookies.
  • Communication: messages you send us via email, contact forms, or live chat.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send order updates, promotions, and offers (you can opt out anytime).
  • Ensure payment security and fraud prevention.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties when necessary:

  • Payment providers (e.g., card processors, PayPal).
  • Delivery partners (to fulfill and track your orders).
  • IT service providers (website hosting, analytics, security tools).
  • Legal authorities when required by law.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and shopping cart.
  • Improve website performance.
  • Analyse visitor traffic and browsing patterns.

You can disable cookies through your browser settings, but some features may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, misuse, or loss. All payment transactions are encrypted and processed securely.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates.
  • Request deletion of your data (where legally permitted).
  • Withdraw consent for marketing communications.

To exercise your rights, please contact us at [Insert Email Address].

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil orders, meet legal requirements, or resolve disputes.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: admin@snatchfive.co.uk
📍 Address: 20 Rigge Place SW4 7NY